Terms & Conditions
All prices are shown in New Zealand dollars. Prices do not include the delivery fee.
All prices include New Zealand Goods and Services Tax (GST).
The name on your bank statement will be Donna Hoyle Design Ltd.
A binding contract is formed when the customer as a visitor to the Donna Hoyle Design website, and also referred as the other party, clicks on the confirm and submit button, having accepted the terms and conditions and had the opportunity to review their details.
Online shopping features within this site such as the shopping cart, login forms and your account page are protected by our own 256 bit SSL certificate, issued by GlobalSign, and
Payments for products are handled by:
Payment Express host and manage their own payment page for this website, which is secured by their own 256 bit SSL certificate – this ensures that transactions are safe from hackers.
Full details are available from the Payment Express website.
New Zealand Delivery
Donna Hoyle Design offers Free Delivery within New Zealand for orders to the value of $500 or more.
Donna Hoyle Design ships by courier to residential or business addresses within New Zealand (please note: we do not deliver to post box addresses). Where applicable, please remember to include the business name as part of the address.
When we receive notification of an order being placed we generally process and pack that order within 1 to 2 days, and then contact the courier company for collection (excluding custom made orders).
Once your order has been packaged and dispatched we will send a further email to confirm this, along with a tracking number for your parcel. Deliveries only take place on weekdays.
Parcels returned to us as undeliverable – because no business name has been shown, or the address supplied is incorrect, or failure to collect/organise an alternative time with the courier will incur a re-delivery fee.
Our free delivery offer may not be available if goods need to be despatched to a very remote location. Should this be the case we will contact you before dispatching your order.
We ship orders Monday – Friday.
Any orders placed on weekends or public holidays will be processed the next business day.
Courier delivery times within New Zealand:
- Courier delivery times will be dependent on the frequency of deliveries to your specified address.
- North Island orders should be delivered 2-3 working days after they are collected from Donna Hoyle Design.
- South Island and Rural Areas can expect orders to be delivered 4-5 working days after the order is collected from Donna Hoyle Design.
All delivery time frames are ‘Target Delivery’ only and due to circumstances beyond our control, some delays can be expected from time to time.
Please note: Waiheke Island and a few other NZ island addresses may have a surcharge applied by the courier company – extra charges may apply. We will ring to confirm before dispatching your order.
Shipping will be calculated and shown at the checkout before your payment is confirmed.
Delivery Time Frame
We aim to deliver your goods as quickly as possible and because we generally keep stock on hand, we will endeavour to process & dispatch your order within 1-2 business days.
Click & Collect Orders (Pick ups)
We offer a ‘Click & Collect’ service from our showroom at Suite 2A, Level 3 (Ground Floor), 58 Surrey Crescent, Grey Lynn, Auckland.
If you would like to pick your order up simply select ‘Click & Collect’ at the checkout and freight charges will be deducted from your order total.
Collection times from our Auckland showroom are Monday-Friday (with the exception of public holidays) between 10am & 4pm, by arrangement. Orders are usually ready for collection within 1 business day (but if it is more urgent please contact us).
We do send orders internationally. Please contact us at firstname.lastname@example.org if you wish to order from outside New Zealand.
You can expect that items will usually arrive at their destination within 6 – 14 days*
* All orders are sent via a tracked courier service determined by Donna Hoyle Design. You can expect that items will usually arrive at their destination within 6 – 14 days. However, if the courier service does not directly control all parts of the delivery chain, they cannot guarantee that your item will always reach its destination within the delivery target. Delivery to areas outside major cities, or where your item is dutiable or held in customs, may take longer. The delivery targets listed are only a guide. Any additional taxes or customs duties that are incurred within the recipient’s country are the responsibility of the buyer/recipient.
Please continue to track the item to make sure you are aware of any contact by the courier service to arrange delivery. If the courier service has tried to deliver the item (and then the item returned to the depot or postal service in your town) and you have not been in touch or failed to contact them in the time frame, and the parcel is returned to NZ, we unfortunately cannot cover the cost of re-sending back to you and the order cannot be refunded. If by chance you have not received your order sent within 2 weeks after you placed your order, please contact us immediately as we will make sure we follow this up for you with our courier company and help to resolve any issues promptly.
Donna Hoyle Design takes great pride in the products offered, we have done everything possible to ensure that when you make your purchase you are aware of the size, the materials and the colours of each item. Before sending you products from our showroom we check each item carefully to ensure they are not faulty or damaged.
Please choose carefully as we do not offer refunds on the basis of you changing of mind. We will however arrange a credit, in order to facilitate this you must contact us within 7 days of receipt of your order. You must return the item(s) to us at your cost and we recommend using a tracked service as Donna Hoyle Design cannot take responsibility for lost packages. Until your return is received by Donna Hoyle Design, it remains your responsibility.
However, if your purchases have been damaged in transit, please let us know immediately by email to email@example.com and we will contact the courier company directly to sort out any claims. It is important that you keep the original packing as couriers may need to inspect this.
We check every order before despatch, however if we have sent an incorrect item, please contact us upon receipt. We will pay for the return of any items, however please ensure they are in their original condition, with all tags kept intact (excluding courier packaging).
New Zealand Law
All contracts formed between Donna Hoyle Design and the customer by way of electronic transactions through Donna Hoyle Design website are governed by the New Zealand law, and specifically the Commerce Act 1986 (NZ), the Consumer Guarantees Act 1993 (NZ), and the Sale of Goods (United Nations Convention) Act 1994 (NZ).
Donna Hoyle Design – Obligations
The obligations of Donna Hoyle Design as a party to the contract are bounded by the Commerce Act 1986 (NZ), the Consumer Guarantees Act 1993 (NZ), and the Sale of Goods (United Nations Convention) Act 1994 (NZ).
We will aim to get your products to you 7-14 days from order placement (for orders shipped within New Zealand, international orders may take longer).
Customer – Obligations
The obligations of the customer as a party to the contract are:
- to provide correct and accurate information as required in the order form;
- to provide a correct address for delivery of the goods;
All disputes about transactions formed between Donna Hoyle Design and the customer by way of electronic transactions through the Donna Hoyle Design website will be resolved according to the Arbitration.